Hitbot Privacy Policy
Introduction
Welcome to the services provided by Hitbot Technology (Shenzhen) Co., Ltd. (hereinafter referred to as "we" or "us"). This Privacy Policy applies to the services we provide to you via our website (https://www.hitbot.cc/) (hereinafter referred to as "the Services"). If specific services provided to you by us or our affiliates are governed by their own separate privacy policies, those specific policies shall apply; otherwise, this Privacy Policy applies to such products or services as well.
We may collect and use relevant information about you when you use our Services. This Privacy Policy explains how we collect, use, store, and share such information, as well as the ways in which you can access, update, control, and protect it. As this Privacy Policy is closely related to the Services you use, we encourage you to read it carefully and—where necessary—make choices you deem appropriate in accordance with the guidelines provided herein.
By using or continuing to use our services, you agree to our collection, use, storage, and sharing of your relevant information in accordance with this Privacy Policy.
If you have any questions regarding this Privacy Policy or related matters, please contact us using the contact details provided in the "Contact Us" section of this Privacy Policy.
1. Information We Collect and Use
When we or our third-party partners provide services, we may collect, store, and use the following information about you. If you do not provide the relevant information, you may be unable to access certain services we offer or achieve the intended results of those services.
· When you use the "Contact Us" function on the official website, in order to respond to your cooperation needs and get in touch with you, you need to provide us with your name, email number, mobile phone number, company name, and message information.
· When you use the "Online Consultation" feature on our official website, we collect the inquiry information you enter in order to answer your questions promptly; you may also choose to provide your mobile phone number so that we can contact you.
· Log information refers to information that the system may collect—such as your IP address—via cookies, identifiers, and related technologies when you use our services. This information is stored as log information to provide you with a personalized user experience and to ensure the security of the services.
Please understand that we may collect and use your personal information without obtaining your consent in the following scenarios：
· Necessary for the conclusion or performance of a contract to which the individual is a party, or necessary for human resources management implemented in accordance with lawfully established labor rules and regulations and lawfully concluded collective contracts;
· Necessary for the performance of statutory duties or obligations;
· Necessary for responding to public health emergencies, or for protecting the life, health, and property safety of natural persons in emergency situations;
· Processing personal information within reasonable limits for purposes such as news reporting and public opinion supervision in the public interest;
· Process, within a reasonable scope and in accordance with the *Personal Information Protection Law of the People's Republic of China*, personal information that individuals have voluntarily disclosed or that has otherwise been lawfully made public;
· Other circumstances prescribed by laws and administrative regulations.
2. Use of Cookies and Similar Technologies
To ensure the proper functioning of this service, we use cookies and similar technologies, such as pixel tags and web beacons. Cookies enable the website to store your preference data, facilitating a smoother access experience; they also help us better understand user behavior—revealing which parts of the service users visit—and allow us to measure and improve the effectiveness of our service. We do not use cookies for any purpose other than those described in this Privacy Policy. You may manage or delete cookies according to your preferences; generally, this can be done via your browser settings (e.g., Tools → Options → Privacy/Advanced → Manage/Delete Cookies), although the specific path may vary slightly depending on the browser type or version. You can also use your browser settings to refuse or manage the use of cookies, identifiers, or related technologies.
3. Entrusted processing, sharing, transfer, and public disclosure of personal information
3.1 Entrust
We may engage authorized partners to process your personal information so that they may provide certain services or perform functions on our behalf. We will only entrust such partners with your information for the legitimate, proper, necessary, specific, and explicit purposes stated in this Privacy Policy, and provided that industry-standard security technologies are employed (such as ensuring your personally identifiable information is not transmitted to them in plaintext). These partners will have access only to the information necessary to perform their duties, and we will require them via agreement not to use such information for any purpose beyond the scope of the engagement. Should an authorized partner wish to use your information for a purpose not covered by our engagement, they must obtain your separate consent.
3.2 Sharing
Currently, we do not proactively share your personal information with third parties; however, should any situation arise requiring the sharing or transfer of your personal information to a third party, we will obtain your express consent.
3.3 Transfer
As our business continues to develop, we may engage in transactions such as mergers, acquisitions, or asset transfers. We will inform you of the relevant circumstances and—in accordance with applicable laws and regulations and standards no lower than those required by this Privacy Policy—will continue to protect your personal information or require the new controlling entity to do so.
3.4 Disclosing
We will not publicly disclose the personal information we collect; if such public disclosure becomes necessary, we will inform you of the purpose of the disclosure, the types of information involved (including any sensitive information), and obtain your express consent.
3.5 Exceptions to the requirement for consent
In accordance with relevant laws, regulations, and national standards, we may share, transfer, or publicly disclose personal information in the following circumstances without obtaining your prior, authorized consent:
· directly related to national security or national defense security;
· directly related to public safety, public health, or significant public interests;
· matters directly related to criminal investigation, prosecution, trial, and the execution of judgments;
· where it is necessary to protect the vital legitimate interests—such as life or property—of the data subject or other individuals, but obtaining the individual's consent is difficult;
· where the data subject has voluntarily made their personal information public;
· collecting personal information from legally publicly disclosed sources, such as legitimate news reports and government information disclosures.
4. Information storage
4.1 Methods and retention periods for information storage
We will store your information securely. Generally, we retain your personal information only for the period necessary to fulfill the purposes of the service or as required by applicable laws and regulations; if you voluntarily delete the relevant information, we will delete or anonymize your personal information in accordance with legal requirements.
4.2 Geographic location of data storage
In accordance with applicable laws and regulations, we store the personal information of users collected within China inside the territory of China. Currently, we do not transfer or store your personal information across borders. Should such cross-border transfer or storage become necessary in the future, we will inform you of the purpose, the recipient, the security safeguards, and the potential security risks, and we will obtain your separate consent.
4.3 Notice Regarding the Discontinuation of a Product or Service
In the event that our products or services cease operations, we will notify you via push notifications, announcements, or other means, and will delete or anonymize your personal information within a reasonable timeframe, except where otherwise required by laws and regulations.
5. Information Security
We employ various security technologies and procedures to prevent the loss, misuse, unauthorized access, or disclosure of information. However, please understand that due to technological limitations and potential malicious activities, it is impossible to guarantee 100% information security in the internet industry, even with the utmost effort to strengthen security measures. You should be aware that the systems and communication networks used to access our services may encounter issues due to factors beyond our control.
6. Your Rights
During your use of our services, you enjoy the following rights as a data subject:
6.1 View, copy, correct, and delete your personal information
You have the right to request access to, a copy of, correction of, or deletion of any personal information we hold about you. Specifically, you may request that we delete your personal information in the following circumstances:
The purpose of processing has been achieved, cannot be achieved, or is no longer necessary for achieving the purpose of processing;
Ÿ The storage period has expired;
Ÿ Our processing of your personal information violates laws, regulations, or the provisions of this Privacy Policy;
Ÿ you withdraw your consent;
Ÿ We no longer provide this service;
Ÿ Other circumstances prescribed by laws and administrative regulations.
6.2 Transfer your personal information
Subject to compliance with relevant national laws, regulations, and the requirements of cyberspace administration authorities, you have the right to request that we transfer your personal information to a personal information processor designated by you.
6.3 Change the scope of your authorization or withdraw your consent
You have the right to change the scope of your authorization or withdraw your consent for our processing of your personal information; however, if you withdraw your consent, personal information obtained prior to such withdrawal may still be used.
6.4 Refusal or restriction of processing
You have the right to object to or restrict our processing of your personal information in certain circumstances.
6.5 Request for explanation
You have the right to request an explanation of the rules governing our processing of your personal information.
6.6 Close Account
Please note that this service generally does not involve account registration; therefore, we are unable to provide account cancellation services. If you have any questions, you may contact us using the contact information disclosed in this Privacy Policy.
6.7 In response to your request
If you wish to exercise the aforementioned rights, or if you believe we have violated any laws, regulations, or agreements regarding the collection or use of your personal information, you may contact us using the details provided in the "Contact Us" section of this Privacy Policy. To ensure security, we may require you to submit a written request or provide proof of identity; we will respond to your request within 15 working days of receiving your inquiry and verifying your identity.
In principle, we do not charge a fee for reasonable requests; however, we may charge a fee to cover costs, depending on the circumstances, for requests that are repetitive or exceed reasonable limits. We may reject requests that are groundless or repetitive, require excessive technical effort (such as developing new systems or fundamentally altering current practices), pose risks to the legitimate rights and interests of others, or are highly impractical (such as requests involving information stored on backup tapes).
7. Change
We may revise the terms of this Privacy Policy from time to time. When changes occur, we will notify you of the updated Privacy Policy and indicate the effective date. Please carefully review the revised Privacy Policy; your continued use of our services constitutes your agreement to our processing of your personal information in accordance with the updated Privacy Policy.
8. Protection of Minors
Our services are primarily intended for adults. If you believe we have inadvertently collected information from a minor without proper authorization, please contact us using the details provided in our Privacy Policy so that we can delete such information as soon as possible.
9. Contact US
This service is provided by Hitbot Technology (Shenzhen) Co., Ltd. If you have any questions, comments, or suggestions regarding personal information protection or the content of this Privacy Policy, or if you wish to file a complaint or report an issue, please contact us via email at hitbot@hitbot.cc. We will provide a response within fifteen working days after verifying your user identity.